Studies

Weekly research studies with data-driven analyses of the health economy and its emerging trends

Featured Study

Downstream Share of Care from the “Digital Front Door” Reflects Significant Opportunity for Increased Patient Retention

Health systems are increasingly investing in digital front doors and virtual strategies with the hope of enhancing patient engagement, continuity of care and downstream capture, the effectiveness of which should be measured by share of care, which quantifies the financial impact of patient loyalty and retention.

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Sneak Peek: 2021 Trends Defining the Post-Pandemic Health Economy
Patients are Consumers, and Consumers are not Loyal: An Overview of Loyalty in Healthcare vs. Other Industries
Post-Pandemic Telehealth Supply Exceeds Consumer Demand
Demographics ≠ Consumer Loyalty
As Supply Increases, Consumer Loyalty is at Risk

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