Privacy Policy

Trilliant Health Privacy Policy
Last Updated: March 28, 2025

Trilliant Health, LLC (“Trilliant Health” or “we” or “our” or “us”) respects your privacy rights as an online visitor to a Trilliant Health website and recognizes the importance of protecting any information collected about you. This Privacy Policy describes how Trilliant Health collects, stores, and uses online information provided by you. This policy applies to the Trilliant Health owned trillianthealth.com website (the “Site”), including the features available through the Site, and other websites or platforms that reference this Privacy Policy (collectively, the “Services”), and through any social media platform, and related emails, text messages, direct messages, or other communications whether electronic or written. Other Trilliant Health websites and platforms may be governed by their own site-specific or product specific policies and terms.

By providing us any information or accessing the Services, you agree to the following terms and conditions as final and binding. If you do not agree to be bound by this Privacy Policy or any subsequent modifications, you should not access our Services or disclose any Personal Information through our Services.  

How to Contact Us

You can update your preferences and information by contacting us at the e-mail address or physical address provided below. Additionally, if you have any questions or concerns about our use of your Personal Information (defined below), please do not hesitate to contact us through the methods below.

By Mail:
Trilliant Health
2 Maryland Way
Suite 200
Brentwood, TN 372027
Attn: Privacy Policy Administrator
         
Email: privacy@trillianthealth.com

Types of Information We Collect

We collect both “Personal Information” and “non-Personal Information” from users of our Services. “Personal Information” is information that directly or indirectly identifies you, such as your name, email address, or other identifying information about you, or that would, when combined with other information you provide or that is broadly available, be likely to identify you.

“Non-Personal Information” is information that is not Personal Information, that is, by itself, it does not individually identify you, such as browser type, operating system, technical data, and usage. Like most website and application operators, Trilliant Health collects non-Personal Information of the sort that web browsers, applications and servers typically make available to operators, like the browser type, language preference, referring site, and the date and time of each visitor request. Trilliant Health may use this information for a number of purposes including, for example, to better understand how Trilliant Health’s visitors use the Services. The purposes for collecting and using this data may change from time to time at Trilliant Health’s discretion, and Trilliant Health may release non-Personal Information in the aggregate. By utilizing the Services, you agree to such use. We may link together different types of non-Personal Information or link non-Personal Information to Personal Information.

The types of information we collect may include:

• Identifiers: Your name, email address, unique personal identifier, Internal Protocol (IP) address, account credentials (username and password), and device identifier.
• Professional or employment-related information: Place of work, position and/or title.
• Internet or other electronic network activity information: For example:
  • Browse history: Data about the webpages you visit on the Services.
  • Device, connectivity, and configuration data: Data about your device and nearby networks, including language settings.

• Usage Information: This can be Personal Information and non-Personal Information that is collected about you when you are using the Services, and this may include:
  • Information about your interactions with the Services, which includes the date and time of any information you enter into the Services and your interactions with content or features that you access.
  • Your interactions with our customer service team.
  • Technical data, which may include URL information and your IP address, the types of devices you are using to access or connect to the Site, unique device IDs, device attributes, network connection type (e.g., Wi-Fi, 3G, LTE, Bluetooth), and other device and network information.

How We Collect Information

Individuals may interact with Trilliant Health in ways that require Trilliant Health to gather Personal Information. The amount and type of information that Trilliant Health gathers depends on the nature of the interaction. For example, we may request contact information (e.g. name and email address) when you sign up for our mailing list or Personal Information may be collected from you and any devices, including mobile devices, you use when you use our Services, connect with our social media pages and/or respond to or provide feedback to Trilliant Health. In each case, Trilliant Health collects such information only insofar as is legal and appropriate. If you do not wish for Trilliant Health to collect any information about you, you can simply not use the Site or otherwise supply Personal Information. Your choice not to provide information may, however, prevent you from using or engaging in certain activities on the Site.

We collect Personal and non-Personal Information in the following ways:

Information You Give Us

We may collect information when you provide it to us directly. This may include information that you provide by filling in forms on our Services, and records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect Automatically

When you use the Services, our Services automatically collects information about your equipment, browsing actions, and patterns. This information includes:

Log information. When you visit the Site or view content provided by us, we may automatically collect and store certain information in server logs. This may include, for example:

• Details of how you used our Services;
• Internet protocol address;
• Information about your device, such as the type of device, unique device IDs, device attributes, and network connection type.
• Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and
• Cookies that may uniquely identify your browser or your account.

Local storage. We may collect and store information (including Personal Information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies like pixel tags and web beacons (collectively, “cookies”) to collect and store information and improve the functionality of the Services. We, or third-party service providers acting on our behalf, may use cookies to help us analyze usage and improve our functionality. Some cookies may serve to recall Personal Information previously provided by a user.

We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. We use cookies to help us identify and track visitors, their usage of the Services, and their access preferences. We also may use cookies provided by third parties to help us measure how visitors use the Services. The information collected is used for a variety of purposes, including, but not limited to, site traffic reporting, unique visitor counts, and content optimization.

We classify cookies on this Services in four ways:

• “Strictly necessary” cookies, which are cookies that must be set to allow us to deliver the Site to you and to provide specific services that you request from us. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
• “Performance” cookies, which are cookies that help us to collect information about how visitors use the Services and helps us with site analysis and improvements. Performance cookies will remain on your computer after you close your browser. We use all information collected by these cookies in aggregated form, rather than linking it to individual users. Where permitted by applicable law, we will deploy first party performance cookies automatically when you visit our Services. If you opt out of, or do not allow, these cookies (as applicable), we will not know when you have visited the Services and will not be able to monitor its performance.
• “Functional” cookies, which allow the Services to remember your choices or preferences, such as information on online forms or previous orders. These cookies enable you to move around our Services and use its features such as accessing secure areas (e.g. content for registered users). These cookies allow us to offer you a personalized experience while using the Services. They are not used to track your browsing activity on other websites. They may be set by us or by third party providers whose services we have added to our pages. The information gained through the use of functional cookies is anonymous and is not used for any other purpose. If you do not allow these cookies then some or all of these services may not function properly.
• “Advertising” cookies, which are third party cookies set through the Services by our advertising partners. They are used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not directly store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will still experience advertising, but it will be less targeted to you.

For information on how to disable Cookies, please see the “Your Choices about Collection, Use and Disclosure of Information” section below.

Analytics

Our Services uses Google Analytics and other similar analytics service providers to better understand how visitors use the Services. Google Analytics makes use of first party cookies placed through the Services to provide us with information about users of the Services. Google will use this information to evaluate your use of our Services on our behalf and will compile reports on your activity for us. For more information about how Google collects, uses, and shares your information collected through Google Analytics, including information collected through the Services, please visit the Google Privacy Policy - Partners website at https://www.google.com/policies/privacy/partners/ or see Google’s own Privacy Policy at https://policies.google.com/privacy.

How We Use Information We Collect

We take your privacy seriously. We use the information that we collect about you to provide, maintain, protect and improve the services and products that Trilliant Health provides to you.

We use your Personal Information for the following purposes, or may use it for these purposes in the future:

• To provide our Services to you.
• To respond to questions that you may have.
• To provide you with information that you request.
• If you submit a resume to work at Trilliant Health, we may use it for hiring decisions and retain the resume or information in it for our own records or in order to contact you later.
• To inform you of updates regarding Trilliant Health or services or products that may be of interest to you.
• To provide administrative notices or communications applicable to your use of the Services.
• To operate, evaluate and improve our business and the products and services we offer.
• To analyze and enhance our marketing communications and strategies.
• To analyze trends and statistics regarding visitors’ use of our Services and social media assets.
• To protect against and prevent fraud, unauthorized transactions, claims and other liabilities.
• To respond to and support visitors regarding their use of the Services.
• To comply with all applicable legal requirements.

We also may use the information we obtain about you in other ways for which we provide notice at the time of collection. We may ask for your consent before using information for a purpose other than those set out in this Privacy Policy.

How We Disclose Information We Collect

As part of the use of your information for the above purposes, we may disclose your Personal Information to our affiliates and certain third parties who we engage to help us run our business and perform services for us, including under the following circumstances:

• Service Providers: We disclose Personal Information to our service providers, vendors and other contractors who perform various functions on our behalf, including hosting, storing, managing, securing and maintaining the Services, its content, and the data we process. This includes our hosting provider and communications service providers.
• Marketing Providers: We may disclose your Personal Information to marketing service providers that we use to communicate with you or to support the promotion and advertising of our Services, including targeted ads on third-party sites.
• Web Analytics Providers: We may disclose Personal Information to general data analytics service providers, such as Google Analytics, to gather information about how you and other users engage with the Services.

We take commercially reasonable steps ensure that these third parties safeguard your Personal Information against improper disclosure and in accordance with the law.

If Trilliant Health or any of our affiliates is involved in a merger, acquisition, asset sale, joint venture or other, similar transaction, your information may be transferred to, or accessed by, a successor or other entity and may be subject to that entity’s privacy policies, which may vary from this Privacy Policy. We may transfer or allow access to Personal Information as part of the transaction and in review or preparation for it. By providing us with Personal Information, you consent to this use.

We also may provide information about you to other third parties with your consent or for one of the purposes above, e.g., following a subpoena or other legal process or to a regulatory agency in order to protect against fraud or investigate a criminal or civil matter or when Trilliant Health believes in good faith that disclosure is reasonably necessary to protect our rights and interests, third parties, or the public at large.

Additional Information Regarding Our Collection and Disclosure of Personal Information

Categories of Information We Collect and Disclose

The following chart provides information about the types of Personal Information that we collect, the sources of the information, the purposes for which we used the information, whether the information has been disclosed for a business purpose, and the categories of third parties with whom we have shared this information in the last 12 months.

Categories of Personal Information We Disclose For Targeted Advertising or for Web Analytics

We do not sell Personal Information for monetary consideration. However, our use of cookies and tracking technologies as described in the Cookies and Other Tracking Technologies and Analytics sections may constitute a “sale” or “sharing” of Personal Information under California Privacy laws. We also may disclose information about you to advertising partners in order to deliver you targeted advertisements across the internet as described in this Privacy Policy. The following chart provides information about the types of Personal Information that we disclose for the purpose of web analytics or for targeted advertising, and the categories of third parties to whom we disclosed the information for business purposes in the last 12 months.

Trilliant Health does not sell or share the Personal Information of minors under 16 years of age and has no actual knowledge of any such sales or disclosures.

How Long We Retain Your Personal Information

Trilliant Health retains your Personal Information only for as long as is necessary for the legitimate business purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups. This applies to all categories of Personal Information in use by us.

We also will retain non-Personal Information for internal analysis purposes. Non-Personal Information is generally retained for a shorter period of time, except when non-Personal Information is used to strengthen the security or to improve the functionality of our platforms, services, or products, or we are legally obligated to retain non-Personal Information for longer periods.

Your Choices about Collection, Use and Disclosure of Information

You have the following rights and choices regarding how Trilliant health collects, uses, and discloses your Personal Information.

California

Under the California Consumer Privacy Act of 2018 (as amended by the California Consumer Privacy Rights Act) (“CCPA”),California residents have a right to:

• The Right to Know About Personal Information Collected, Disclosed, or Sold. You have the right to request that Trilliant Health disclose what Personal Information about you it collects, uses, and discloses. This is called the “Right to Know”. Under the Right to Know, you can request a listing of the types of Personal Information we have collected about you, the sources of that information, how we use the information (e.g., our business or commercial purposes for collecting or disclosing Personal Information), other individuals and business with whom we share Personal Information, and the specific pieces of Personal Information that we have collected about you. For a general description of the types of Personal Information we collect, please visit the Categories of Information We Collect above.
• The Right to Correct Personal Information Collected, Disclosed, or Sold. You have the right to request that Trilliant Health correct inaccurate Personal Information about you .
• The Right to Request Deletion of Personal Information about You. You have a right to request the deletion of your Personal Information collected or maintained by Trilliant Health.
• The Right to Opt-Out of the Sale of Your Personal Information and Targeted Advertising. We do not sell Personal Information for monetary consideration. However, our use of advertising and analytics cookies and tracking technologies as described in the Cookies and Other Tracking Technologies and Analytics sections, may constitute a “sale” or “sharing” of Personal Information under the CCPA. We also may disclose information about you to advertising partners in order to deliver you targeted advertisements across the internet as described in this Privacy Policy. You have a right to opt-out of the sale of your Personal Information and the use of your Personal Information for targeted advertising by Trilliant Health. For more information, please see our “Notice of Right to Opt Out.” You can opt-out of cookies by following the instructions in the Opting Out of Cookies and Internet-Based Advertising section below. For a general description of how we use Personal Information for these purposes, please visit the Categories of Personal Information We Disclose For Targeted Advertising or for Web Analytics section above.
• The Right to Opt-Out of Profiling. You have the right to opt-out of “profiling”, meaning using automated decision-making based on your Personal Information where the decisions impact a legal or similar right. We do not use your Personal Information for profiling in that manner, and therefore there is no need to opt-out.
• The Right to Limit the Use or Disclosure of Sensitive Personal Information. You have a right to limit the use or disclosure of your sensitive Personal Information, including one’s precise geolocation, by Trilliant Health. We do not process sensitive Personal Information, so there is no need to opt-out.
• The Right to Non-Discrimination. You have a right not to receive discriminatory treatment by Trilliant Health for exercising any of your privacy rights conferred by your state’s consumer privacy laws. Trilliant Health will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws, including, but not limited to:

• • denying goods or services;
  • charging different prices or rates for goods and services, including through the use of discounts or other benefits or imposing penalties;
  • providing a different level or quality of goods or services; or
  • suggesting that the consumer will receive a different price or rate for goods or services or a different level or quality of goods or services.

Trilliant Health may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.

Making a Request. If you wish to exercise any such rights listed above, please contact us using the information provided in the How to Contact Us section above. If you make a request to exercise one of your privacy rights via e-mail, please include "Privacy Rights Request" in the subject line of the email and include your street address and zip code in the body of the email.

Your exercise of these rights will have no adverse effect on the price and quality of our services.

When you make a request, you can expect the following:

• We will verify your identity. Making a verifiable consumer request does not require you to create any account with us but may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
• We will confirm our receipt of your request within 10 days. If you have not received a response within a few days after that, please Contact Us.
• We will respond to your request within the legally required amount of time. If necessary, we may need additional time to respond where allowed by law, but we will reply either way within the legally required period and, if we need an extension, we will explain why.
• In certain cases, a request may be denied. For example, if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (for example, we do not want very sensitive information disclosed inappropriately). As another example, a Request to Delete may be denied if the law requires us to keep your Personal Information. If we deny your request, we will explain why we denied it. If we deny a request, we will still try to provide you as much of the information as we can, but we will withhold the information subject to denial.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may designate an authorized agent to make a request on your behalf. We will deny requests from agents that do not submit proof of authorization from you. To verify that an authorized agent has authority to act for you, we may require a copy of a power of attorney or require that you provide the authorized agent with written permission and verify your own identity with us.

Opting Out of Cookies and Internet-Based Advertising

If you want to opt out of advertising or analytics cookies, or other cookies that are not necessary for the performance of the website, you may do so by accessing our Cookie Settings

You can also refuse to accept cookies from our websites at any time by activating the setting on your browser which allows you to refuse cookies. Further information about the procedure to follow in order to disable cookies can be found on your Internet browser provider's website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers.

You can also use two tools made available by the Digital Advertising Alliance to register your choices about the collection and use of your data on mobile sites and across sites and applications for online targeted advertising by visiting: Your Ad Choices and AppChoices Tool.

Note that if you opt out, you may continue to see advertising, including ads that may be based on Personal Information processed before you opted-out. 

Please note that your cookie preferences are domain- and browser-specific. This means that if you visit other Trilliant domains, or replace or upgrade your browser, use another browser (or device), clear your browser’s cookies, or set your browser to refuse third-party cookies, you may need to revisit your Cookie Settings to opt-out again from that domain or browser.

Please be aware that if all cookies are disabled, not all features of the Services may operate as intended.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites and online services that you do not want to have your online activities tracked. Such browser features and industry standards are not uniform, so our websites and online services do not respond to those signals.

Global Privacy Control

Global Privacy Control (GPC) is browser tool that you can use to inform websites of your opt-out preferences.  To set up GPC, you can visit the Global Privacy Control page. Our Services will honor GPC signals.

Unsubscribe From Marketing Communications

If you have supplied your email address, you agree that Trilliant Health may further send you emails to provide you with information, to inform you of new products, to solicit your feedback, or to keep you up to date on Trilliant Health and its products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

You may choose not to receive marketing communications from Trilliant Health. To unsubscribe from marketing communications, please click the “unsubscribe” link included in our marketing emails or contact Trilliant Health through one of the various methods provided in the "How to Contact Us" section.  Please note that even if you choose not to receive marketing communications from us, you still may receive communications regarding, your account, and any other service-related issues and updates that will allow us to provide you with the optimal user experience and other matters that are primarily not marketing.

Security

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, we may not immediately delete residual copies of Personal Information that is on our active servers and may not remove information from our backup systems. You acknowledge, however, that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Trilliant Health undertakes commercially reasonable efforts to guard against unauthorized access, use, alteration or destruction of Personal Information, which efforts you agree are sufficient, adequate and complete. In some cases, we cannot control, and are not responsible for, information that is shared about you. For example, Trilliant Health maintains various social network accounts such as Facebook, X or LinkedIn. Please note that comments and information that you leave in such settings are likely to be broadly visible and may not be controlled by Trilliant Health. We are therefore not responsible for any information or messages you leave in such settings or for how such information may be used by others. Please review the terms of use and privacy policies of any social network platforms you use, as they will control your rights and responsibilities, and your use of those platforms is not covered by this Privacy Policy.

Comments

You acknowledge and agree that Trilliant Health has no duty or obligation to respond to or save user comments, but we may further use and disclose your comments as otherwise described in this Privacy Policy.

Links to Other Sites

This Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Our inclusion of links to an outside website or tool does not imply any endorsement of the material on such websites or tools or any association with their operators. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Services or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature.

Children’s Privacy

Trilliant Health’s Services are focused on supporting businesses in the multifaceted area of healthcare. Our Services are not intended for use by children. We do not knowingly collect personally identifiable information from children under 16. In the case we discover that a child under 16 has provided us with Personal Information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.

International Visitors

The Services are intended for use in the United States, and we do not target users in the European Union or otherwise outside of the United States. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information about you, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as the country where you reside, and you consent to the transfer of information about you, including your Personal Information, to the U.S.; and the use and disclosure of information about you, including your Personal Information, as described in this Privacy Policy.

Changes to This Privacy Policy

We reserve the right to change this Privacy Policy from time to time and at any time, without notice, within the sole, independent, absolute, and uncontrolled exercise of its discretion. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. By checking the Effective Date above, you can determine the date of our latest changes to this Privacy Policy. Your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of, and consent, and agreement to, such change.

Governing Law and Jurisdiction

This Privacy Policy shall be construed and governed under the laws of the United States and State of Tennessee (without regard to rules governing conflicts of laws principles). You agree that exclusive venue for all actions, arising out of or relating in any way to your use of our Platform, shall be in a court of competent jurisdiction located in Davidson County, Tennessee. Each party waives any objections based on forum non conveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.

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