This study presents a longitudinal analysis of the ways in which Americans utilized telehealth from March 1, 2020, through November 30, 2021, using a variety of claims and consumer datasets. The study examines telehealth according to the laws of economics, concluding that when given a choice, the vast majority of patients prefer in-person care; and the total addressable market for telehealth is less than 1% of the health economy.
Among the study’s key findings was that only 25.6% of Americans utilized a telehealth modality during the pandemic under the broadest definition of telehealth (i.e., audio-video, audio-only, chat, etc.).
"While each data story stands on its own, the connectedness between the stories provides greater context. Each story will resonate differently based on your respective vantage point, but I encourage you to read the report in order.”
The drastic increase in digital health utilization during the peak of the COVID-19 pandemic led to the rapid pursuit of expansion strategies, without a clear picture of what future demand will be, who utilizes digital health, where utilization is concentrated or how patients prefer to access healthcare services.
Service Line Intelligence | Digital Health is a premium subscription that provides a comprehensive overview of demand, supply and yield at the national, market and organizational level.
To complete our “deep dive” into the Telehealth Trends Report over the last few weeks, we decided to look beyond what has happened and focus on what will happen.
A key finding from our Telehealth Trends Report is that, according to the laws of economics, telehealth is only a “substitute good” for Behavioral Health...
Last week, HHS’s Office of the Assistant Secretary for Planning and Evaluation (ASPE) released a report analyzing Traditional Medicare Part B telehealth utilization in 2020.
The Compass is a weekly research publication led by our Chief Research Officer, Sanjula Jain, Ph.D., that explores data-driven trends as a guide to the increasingly complex and competitive health economy.
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